I rang Stephen as my 12 year old boiler was struggling to maintain water temp. Stephen very promptly came and assessed the boiler (free of charge) and informed me of the options available to me without any pressure to go one way or the other. He gave his honest assessment of the problem and I decided to opt for a new boiler installation. Stephen was very helpful and gave me several prices depending on which boiler I wanted. Again there was no pressure to select a specific boiler or price. After making a decision Stephen was able to come and install a new boiler the same week for a great price and I am really happy with his workmanship and reliability. He kept me informed throughout and was always on time. Thank you very much. I will be using again for my annual service!